Website training & workshops
Hands-on training built around your actual website, your team, and the work they need to do. This isn’t a generic software tour.
Train your teamWebsite Training · Operations
Your website should make sense to the people running it.
We teach your team how to manage your website with confidence. Then we help you build the systems and confidence to keep it running long after the training ends.
No hard sell. Just a clear conversation about what you need.
The goal
“I came in confused.
Now I’ve got this.”
UnsureConfident
Clear answers. No technical fog.
Right-sized solutions. No unnecessary complexity.
You keep the knowledge. No manufactured dependency.
How we can help
Practical expertise, built around your team.
Choose the support you need now. We’ll help you understand what matters, fix what doesn’t, and leave you more capable than when we started.
Website operations
Clear processes, roles, and routines that help your team keep the website accurate, stable, and manageable over time.
Website audits
A plain-language review of what’s working, what’s creating risk, and what deserves attention first.
AI business systems
Thoughtful AI workflows that reduce repetitive work while keeping your people in control of important decisions.
Signal website support
Ongoing WordPress guidance, troubleshooting, and expert escalation for teams that manage their own website.
Explore SignalSignal website support · CAD $99/month
Expert backup.
Your team stays in control.
Ongoing WordPress guidance and troubleshooting for teams that manage their own website but do not want to face every question alone.
Book a Discovery CallA reliable safety net
Your website should not feel like a second full-time job.
Your team already knows how to manage the site. Signal gives them a trusted place to ask questions, troubleshoot problems, and confirm the safest next step when something unfamiliar comes up.
Recurring support
CAD $99/month
One WordPress website · Up to three authorized team members · Month to month
Book a Discovery CallEDS training or a site-specific onboarding review is required before activation.
What’s included
Support that strengthens your team
- Support questions for one WordPress website
- Clear, step-by-step guidance
- Troubleshooting help and error interpretation
- WordPress best-practice guidance
- Help identifying when an issue needs escalation
- Priority email support during normal EDS business hours
Routine replies are typically sent within 15 minutes, with a one-hour first-response target during normal EDS business hours. Complex or provider-dependent issues may take longer to resolve.
How Signal works
Guidance first. Escalation when needed.
Your team remains in control of the website. Signal explains the issue, guides the next steps, helps investigate safely, and recognizes when expert or provider action is required.
01TeachExplain it clearly.
02AssistGuide the safe next steps.
03InvestigateGather evidence without risky changes.
04EscalateBring in the right human or provider.
What’s not included
Signal is not a maintenance plan.
- Done-for-you website edits
- Redesigns or custom development
- Large content uploads
- Hosting management
- Emergency after-hours work
These services can be quoted separately when needed.
K103.7 pilot
Built from real-world website support.
K103.7 helped shape the Signal model. It was designed to give trained website users reliable expert backup while helping them stay capable, confident, and independent.
A clear distinction
Signal support vs. traditional maintenance
Who controls the website?
Signal supportYour team stays in control.
Traditional maintenanceThe provider routinely performs website work.
Primary value
Guidance and enablementClear answers, troubleshooting, and safe next steps.
Hands-on serviceRoutine tasks and changes are completed for the client.
Best fit
Capable teamsFor people who can manage the site with expert backup.
Fully outsourced workFor clients who want a provider to manage the site.
Good to know
Signal questions, answered.
Will Signal make changes to our website?
No. Signal guides your team through safe tasks and troubleshooting. Direct changes require separate authorization and are scoped through EDS.
Can we ask unlimited questions?
Routine questions are not charged individually and support is subject to reasonable use. If the volume becomes a project or repeatedly requires human work, EDS will recommend and price the appropriate service before proceeding.
Does Signal replace our hosting support?
No. Hosting and server issues remain with the provider. Signal helps your team collect evidence, ask better questions, and understand the provider’s recommendations.
Why is onboarding required?
Signal provides site-specific support. EDS must understand your website, responsibilities, providers, and approved procedures before reliable guidance can begin. New-client onboarding is quoted separately.
Is there a contract?
No long-term contract. Signal is billed monthly in advance at CAD $99 plus applicable taxes. Cancel before your renewal date to prevent the next charge.
Signal website support · CAD $99/month
Keep control of your website.
Know exactly where to turn for help.
Our approach
We build capability,
not dependency.
Good technical support should solve more than the problem in front of you. We explain the why, show you the how, and give your team a path they can follow after we leave.
- 01
Make it clear
We translate the technical problem into language your team can use.
- 02
Make it practical
Recommendations fit your real capacity, budget, and priorities.
- 03
Make it yours
Your team leaves with the knowledge and confidence to move forward.
Built for real-world teams
Enterprise-level thinking.
The right scope for you.
Organizations & teams
For teams responsible for a website but lacking clear training, documentation, or operational guidance.
- Role-based team training
- Repeatable website processes
- Stronger internal confidence
Small businesses
For owners who need experienced guidance without taking on more complexity than the work requires.
- Right-sized expert advice
- Clear priorities and next steps
- Systems you can sustain
Start with a conversation
Let’s turn the confusion into a clear next step.
Tell us what’s happening with your website, team, or business systems. We’ll talk through where you are, what you need, and whether Earnest Digital Systems is the right fit.